Shipping & Returns
Shipping Times
Please allow up to 2 business days before your order is dispatched. Please make a note of our Out of Stock Policy at checkout.
Exchanges
We offer exchanges for items. To be eligible for a return:
-
Tri State Graphics has been notified within 14 days of receiving the goods that item(s) need to be exchanged.
-
Item(s) must be in or with the original packaging, which must be in original condition.
-
Item(s) can be exchanged for new items at equal or lesser value.
-
Item(s) must be unworn and unused with the original tags still attached.
-
Item(s) are not custom printed^ or custom order items* unless items are faulty or printing quality error**.
The cost of postage of the item from you to us and the new item sent to you will be solely your responsibility unless the item is faulty**.
Returns
We do offer returns on faulty items only. To be eligible for a return:
-
Tri State Graphics has been notified within 14 days of receiving the goods that item(s) need to be returned.
-
Item(s) are faulty or there is a printing quality error** and are not damaged by misuse of product in a way which caused the problem.
The cost of postage of faulty items to us and new items sent to you will be covered by us.
^A custom printed order is an item that has been printed/decorated is any form. This can come in the form of clothing, promotional goods or accessories with a custom print or embellishment adhered to us by us at your request.
*A custom order item refers to an item that is not stocked in our showroom and not available on our website for sale that has been ordered from a supplier by us for you.
**Any and all faulty goods/printing quality issues will be assessed by Tri State Graphics before a refund/exchange is provided. Whether a refund or exchange is given, is to the discretion of Tri State Graphics.